At Dreams Beauty Boutique LLC, we value our customers and strive to provide high-quality luxury leather handbags. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy below, structured in accordance with standard e-commerce guidelines..
Return Window
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging.
Return Process
- Initiate a Return: Contact our customer support team at support@dreamsbeautyboutique.store with your order number and reason for the return.
- Receive Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) and the exact return shipping address.
- Ship the Item: Pack the item securely in its original packaging and send it via a trackable shipping service.
Note: Returns sent back to us without prior authorization will not be accepted.
Shipping Fees for Returns
Defective or Incorrect Items: If the return is due to an error on our part (Like, wrong item received, damaged, or defective product), Dreams Beauty Boutique will cover all return shipping costs.
Change of Mind / Customer Preference: If you are returning an item due to personal preference, size, or change of mind, you will be responsible for paying the actual return shipping costs.
Restocking Fee: We do NOT charge any restocking fees on returned items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds & Processing Time
Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
Refund Method: If approved, your refund will automatically be processed back to your original payment method within 7 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or credit card company. It may take some time before your refund is officially posted. If you still have not received it, please contact us at support@dreamsbeautyboutique.store.
Damaged or Faulty Items
IPlease inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately (within 48 hours of delivery) so that we can evaluate the issue and make it right
Contact Us
If you have any questions about our Returns & Refund Policy, please contact us.
Dreams Beauty Boutique LLC
Phone: +1 (346) 298-7160
Email: support@dreamsbeautyboutique.store
Address: 5621 Aldine Bender Rd #3814, Building 44, Houston, TX 77032, USA
