Returns & Refund Policy - dreamsbeautyboutique.store

At Dreams Beauty Boutique LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

Contact Information

Business Name: Dreams Beauty Boutique LLC

Phone: +1 (346) 298-7160

Email: support@dreamsbeautyboutique.store

Address: 5621 Aldine Bender Rd #3814, Building 44, Houston, TX 77032, USA

Return Window

We accept returns within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange.

Return Eligibility

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging with all accessories.
Include proof of purchase or order confirmation.
Not show signs of misuse, damage, or excessive wear caused by the customer.

How to Initiate a Return

To start a return, please contact our customer support with:

Your order number
Reason for the return
Photos of the item (if damaged or defective)

Once your request is approved, we will provide return instructions.

Return Label / Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Return shipping instructions will be provided after your return request has been approved.

Refund Method

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Restocking Fee

Dreams Beauty Boutique LLC does not charge any restocking fee for approved returns.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

Your order number
Clear photos of the product
Photos of the packaging

We will arrange a replacement or full refund if your claim is approved.

Exceptions / Non-Returnable Items

The following items cannot be returned:

Used or worn products
Items damaged due to customer misuse
Gift cards
Clearance or final sale items (if marked as non-returnable)
Personal care or hygiene products that have been opened or used

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our customer support for assistance.

Change of Mind

Returns due to a change of mind are accepted within the 30-day return period, provided the item is unused, in its original packaging, and meets all return eligibility requirements. Return shipping costs for change-of-mind returns are the customer’s responsibility.