Welcome to the Dreams Beauty Boutique LLC FAQ page. Below are answers to some of our most commonly asked questions.
Order & Shipping Questions
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–8 business days, making the estimated total delivery time 6–11 business days.
Do you offer free shipping?
Yes. We offer Free Standard Shipping on all orders within the United States.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information usually becomes available within 24–48 hours.
Can I change my shipping address?
Yes. Please contact us immediately after placing your order. Address changes can only be made before your order has been shipped.
Return & Refund Questions
What is your return policy?
We accept returns within 30 days of the delivery date, provided the item is unused, in its original packaging, and meets our return requirements.
How do I request a return?
Simply contact our customer support with your order number and the reason for your return. Our team will provide further instructions.
When will I receive my refund?
Approved refunds are processed to the original payment method within 5–10 business days, depending on your financial institution.
Do you charge a restocking fee?
No. We do not charge any restocking fee for approved returns.
Payment & Checkout Questions
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Stripe, Apple Pay, and Google Pay (where available).
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment gateways using SSL technology.
Why was my payment declined?
Payments may be declined due to incorrect billing information, insufficient funds, bank restrictions, or security verification. Please contact your bank or try another payment method.
Product Information Questions
Are your products authentic?
Yes. We are committed to offering high-quality products that meet our quality standards.
How do I choose the right product?
Please read the product description, specifications, and images carefully before placing your order. If you need assistance, our support team is happy to help.
Will the product look exactly like the photos?
We make every effort to display products accurately. However, slight variations in color may occur due to screen settings and lighting conditions.
General Questions
How can I contact customer support?
Business Name: Dreams Beauty Boutique LLC
Phone: +1 (346) 298-7160
Email: support@dreamsbeautyboutique.store
Address: 5621 Aldine Bender Rd #3814, Building 44, Houston, TX 77032, USA
What are your customer service hours?
Monday – Friday: 9:00 AM – 6:00 PM (CST)
Saturday: Closed
Sunday: Closed
How quickly do you respond to emails?
We typically respond to customer inquiries within 24–48 business hours.
